EtihadWE in RAK: Essential Utility Services for Water and Electricity

Etihad Water & Electricity (EtihadWE), formerly known as the Federal Electricity and Water Authority (FEWA), serves as the primary utility provider in Ras Al Khaimah, supplying water and electricity to homes, businesses, and industries across the emirate. 

Established under Federal Decree Law No. (31) In 2020, EtihadWE took over the responsibilities of FEWA in the northern emirates to ensure reliable access to essential utilities. If you’re a resident or business owner in RAK, here’s a complete guide to everything EtihadWE RAK offers, from applying for a new connection to understanding the documents you need.

About EtihadWE (Formerly FEWA)

EtihadWE, previously known as FEWA, plays a critical role in meeting the utility needs of Ras Al Khaimah and other northern emirates. The authority was founded to maintain a high-quality supply of electricity and water and has invested in significant infrastructure to meet the growing demand of residential, commercial, and industrial users.

Beyond reliable supply, EtihadWE RAK also focuses on renewable energy initiatives and energy efficiency programs to promote sustainability. Through its various customer service centers and online services, EtihadWE offers support and information to ensure accessible, efficient services for all its customers in Ras Al Khaimah and beyond.

EtihadWE/FEWA RAK Services

EtihadWE RAK offers several utility-related services, including:

• New Electricity Connection: Application for establishing a new electricity connection.
• Approval Requests for Electricity: For various projects needing authorization.
• Land Clearance Certificate Issuance: A necessary step for land-related approvals.
• Electricity Meter Replacement: For replacing or updating meters in the case of damage or malfunction.

How to Apply for a Utility Connection in Ras Al Khaimah via EtihadWE

If you’re applying for a new water or electricity connection in RAK, here’s a step-by-step guide on what you’ll need:

1. Start Your Application: Go to the EtihadWE official website and fill out the application form with accurate information.
2. Prepare Required Documents: 
   • Tenants: A tenancy contract attested by the relevant authority in RAK.
   • Property Owners: The title deed.
3. Submit Documents and Security Deposit: Attach the required documents and pay the security deposit.
   Activation: After submission, EtihadWE will process and activate your connection.

Documents Needed for EtihadWE/FEWA RAK Service Connection

To apply for a connection through EtihadWE RAK, certain documents must be prepared:

• Signed application by the applicant
• Civil Registration
• Emirates ID copy
• Valid land ownership certificate or layout if the drawings are temporary
• Drawings approved by EtihadWE
• Building a license from the Municipality
• Commercial license (if applicable)
• Load card (for larger installations)
• Civil Defense certificate (for commercial, industrial, and government projects)
• Official letter from other authorities if required

These documents should be complete and accurate to ensure smooth processing of the connection.

Service Procedure with EtihadWE/FEWA RAK

Once you have gathered your documents and filled out the application, follow these steps to complete your service connection:

• Submit Your Application: Fill out the application form, attaching the necessary documents.
• Consultant Submission: An EtihadWE-approved consultant applies.
• Site Inspection: After application, an inspector visits the site to check compliance with terms and conditions.
• Connection Assessment: The inspector assesses if a new connection or network upgrade is necessary.
• Estimated Bill: An estimated bill is issued based on the connection assessment.
• Bill Payment: Complete payment of the bill to initiate service.
• Service Activation: Once payment is received, EtihadWE will proceed with activating the water or electricity connection to your facility.

EtihadWE/FEWA Customer Service Centers in Ras Al Khaimah

EtihadWE RAK operates multiple customer service centers throughout Ras Al Khaimah to help customers with service requests, billing inquiries, and general support. Here’s a list of EtihadWE customer service center locations, operating hours, and contact numbers in RAK: