Signature Collection
Explore Signature
Dubai is a premier destination for property investments worldwide, and the government continually introduces initiatives to empower buyers and sellers further. In today's age, a vast amount of real estate data is available online, ranging from property listings to market trends. However, verifying information through a reputable source is crucial to ensuring accuracy and reliability.
Recognizing this, the Dubai Land Department (DLD) has launched a 24/7 awareness service for property owners, tenants, and investors to answer their questions precisely. Let’s share the details of the Dubai Land Department awareness program with you.
But before we dive into DLD services, let’s find out more about what is the role of DLD and how it works.
About Dubai Land Department (DLD)
Dubai's real estate market continues to flourish, largely due to the vigilant governance of the Dubai Land Department (DLD). Founded in May 1960, the DLD serves as the emirate’s central authority, meticulously supervising all real estate transactions to foster transparency, security, and innovation.
Among its notable initiatives are cutting-edge platforms such as the Dubai Real Estate Self-Transaction (DREIT) and Oqood, specifically designed for seamless off-plan property transactions.
Acting as Dubai's principal regulatory body, the DLD manages all real estate operations within the emirate, ensuring a streamlined, reliable, and highly secure process for both investors and consumers. Its role extends beyond mere oversight—it actively promotes global investment, authenticates land transactions, facilitates dispute resolution, and safeguards the rights of landlords, tenants, and investors alike.
Key Regulatory Divisions of Dubai Land Department
The Dubai Land Department (DLD), in close partnership with its primary regulatory bodies, including RERA, efficiently supervises and manages the emirate's real estate landscape, ensuring market integrity, investor protection, and continuous growth.
Real Estate Regulatory Agency (RERA)
The Real Estate Regulatory Agency (RERA) oversees and regulates real estate operations within Dubai, offering dispute resolution services and establishing a comprehensive legal framework for property transactions.
By prioritising stakeholder interests, RERA ensures transparent and secure interactions in Dubai’s property market. For those seeking detailed insights, a comprehensive RERA guide outlines its full range of functions and services.
Real Estate Investment Management and Promotion Center
This specialised division facilitates secure and sustainable investment opportunities by connecting clients with significant players in the Dubai real estate sector.
Serving both domestic and international investors, the centre fosters long-term market stability and actively contributes to Dubai’s broader ambition of achieving sustainable growth and a greener economy.
Rental Dispute Settlement Center
Serving as DLD’s judicial wing, the Rental Dispute Settlement Center addresses and resolves rental conflicts through impartial and precise processes.
It ensures fair treatment for landlords and tenants alike, whether renting villas or apartments in Dubai, facilitating efficient resolutions to various disputes.
Key services offered by the Rental Dispute Settlement Center include:
- Writ of Payment
- Writ of Certiorari Lawsuit
- Petition Order
- Offer and Deposit
- Grievance on Writ of Payment
- General Grievance
- First Instance Lawsuit (Jointly Owned Property Disputes)
- First Instance Lawsuit
- Execution Proceedings (Jointly Owned Property)
- Execution Proceedings
- Dispute Lawsuit for Amicable Settlement
- Appeal Procedures
Innovation Experts Real Estate Institute
The Innovation Experts Real Estate Institute offers specialised education and licensing for professionals in Dubai's real estate industry. The institute provides courses grounded in global best practices, equipping aspiring real estate agents with cutting-edge techniques, practical skills, and critical market knowledge.
Core Responsibilities of the Dubai Land Department
1. Property Registration and Titling
- Title Deeds: Officially issued within 24 hours after payment completion, these deeds confirm legal ownership of properties.
- Ejari: A compulsory registration system connecting tenancy contracts with DEWA (Dubai Electricity & Water Authority) services, protecting both tenants and landlords.
- Oqood: An advanced digital platform specifically designed to manage off-plan property sales securely, safeguarding the interests of both buyers and developers.
2. Regulatory Compliance and Oversight
- Real Estate Regulatory Agency (RERA): Responsible for enforcing compliance with escrow account regulations (Law No. 8 of 2007), RERA ensures transparency and financial security.
- Trustee Accounts: Mandate that developers securely hold 70% of off-plan property payments in escrow accounts until project completion, protecting investor funds and enhancing market confidence.
3. Real Estate Market Insights
- Dubai Real Estate Regulatory Tracker (RETR): Offers quarterly analytical reports detailing property transactions, market prices, and rental yields, empowering stakeholders with vital information for strategic decisions.
4. Comprehensive Investor Support
- Golden Visa: Investors who acquire properties valued at AED 2 million or more become eligible for a 10-year renewable residency, incentivizing high-value real estate investments.
- Dubai REST App: A streamlined digital solution providing users with self-service capabilities for various real estate processes, including ownership transfers and management of property portfolios.
Know More About Dubai Land Department Awareness Service
Now that we know what DLD is all about how it works, lets take a closer look at DLD 24/7 Awareness Service.
The DLD provides its customers with various services that also includes providing awareness and information. DLD has introduced a new service called 24/7 Awareness, which provides effortless access to all the information you need. It is an online platform created to offer continuous support and essential information to stakeholders in Dubai's real estate industry. This innovative service caters to property owners, tenants, and investors, providing a wide range of materials tailored to their needs.
Whether it involves understanding tenancy rights, exploring investment opportunities, or staying updated on current regulations, the 24/7 Awareness platformensures that clients have access to reliable, relevant information at all times, enabling them to make informed decisions in Dubai's dynamic property market. It is a key part of DLD's commitment to enhancing transparency, knowledge, and easy access to vital information within the real estate market. Here are the sections of DLD 24/7 Awareness Service, each offering detailed information to assist users effectively.
Re-shield
To access Re-shield, also known as the Real Estate Shield, click on the portal's left tab and enter your name, nationality, and your status as an owner, tenant, or investor. Re-shield offers insightful data on various real estate market topics in a frequently asked questions format, addressing top inquiries from tenants, owners, and investors.
If you're an owner, you will have access to various information on the DLD 24/7 Awareness Service Re-Shield, including general questions, service charges, Mollak services, management companies, and the owners committee.
Key topics in the tenants sections are guidance on handling evictions, your responsibilities for repairs and maintenance, understanding your lease agreement, tips for managing security deposits, and determining if you're paying a fair rental amount. If you choose the investor status, you will get access to essential tips on managing escrow accounts and guidance regarding the intricacies of investing in off-plan properties in Dubai.
Rules and Regulations
Want to know about Dubai Land Department Regulations? The Rules and Regulations section provides comprehensive information about Dubai real estate regulations, serving as a valuable legal reference for property seekers and agents. Here, you can download various legal documents related to the Dubai Land Department. This section includes legal provisions on topics such as Anti-Money Laundering (AML), Jointly Owned Property in the Emirate of Dubai, License Circulars, Leasing Brokerage Agreements, Emirates Book Valuation Standards, Real Estate Legislation, Tenancy Guides, and Survey Guides.
The third section of DLD's 24/7 Awareness Service connects to the DLD Instagram page. This social media platform features videos and infographics for all real estate stakeholders, regularly sharing essential information about the Dubai real estate market.
Other DLD Services
The Dubai Land Department (DLD) offers a comprehensive range of over 140 specialized services, tailored to address various requirements within the real estate sector:
| Service | Purpose | Fee |
| Title Deed Issuance | Confirms official property ownership. | 4% of property value |
| Ejari Registration | Legalizes tenancy contracts and activates DEWA utilities. | AED 221.75 |
| Mortgage Registration | Officially records mortgages secured against properties. | 0.25% of loan amount |
| Rental Dispute Filing | Facilitates resolution of tenant-landlord disagreements. | AED 3,500–5,000 |
FAQs
To access the DLD 24/7 Awareness Service, you can visit the designated online platform provided by the Dubai Land Department. Users will need to enter their name, nationality, and status (owner, tenant, or investor) to gain access to the resources and support available on the site. This service ensures that relevant and accurate information is readily accessible at all times.
DLD assists property buyers in numerous ways to ensure a smooth and secure Dubai real estate transactions process. One of the primary services provided by DLD is the registration and documentation of property transactions. Moreover, DLD offers a wealth of information and awareness resources through its 24/7 Awareness Service and other platforms, providing accurate and up-to-date market information to help buyers make informed decisions.
The Dubai Real Estate Brokers Programme aims to increase the percentage of citizen brokers from 5% to 15% within the next three years. This initiative seeks to involve more young citizens in Dubai's developmental efforts across various key sectors. In line with the program, on March 31, 2024, the Dubai Land Department (DLD) announced a partnership with nine prominent developers, including both private enterprises and government-backed entities, to allocate a 15 per cent of property sales in Dubai to Emirati brokers.
A real estate escrow account is a bank account designated for a real estate project, where funds collected from purchasers for units sold off-plan or from project financiers are deposited. The primary purpose of the escrow account is to regulate the building and construction processes of these off-plan units, ensuring the protection of investors' rights. You can also transfer an escrow account via DLD.
Yes. foreigners can purchase property in freehold areas for foreign ownership in Dubai. They need to hold a valid passport to confirm their identity when purchasing property in Dubai. Foreigners can obtain a mortgage or pay cash for purchasing property in Dubai.
DLD stands for Dubai Land Department, which is the government authority responsible for regulating, managing, and overseeing all real estate transactions within the Emirate of Dubai.
The Dubai Land Department (DLD) plays a crucial role in governing Dubai’s real estate market by providing regulatory oversight, registering properties, protecting investor and tenant rights, managing dispute resolutions, and promoting transparency and sustainability through advanced platforms and services.
RERA stands for Real Estate Regulatory Agency. It operates under the Dubai Land Department and regulates the real estate sector, enforces compliance with laws, resolves disputes, and ensures transparency and fairness for investors, developers, landlords, and tenants.
You can verify property ownership through the DLD's official website or via the Dubai REST mobile app. Simply enter property details, and you can quickly confirm legal ownership, property details, and transaction history.
Oqood is the dedicated online portal developed by Dubai Land Department for managing off-plan properties. It facilitates property registration, documentation of contracts, ownership transfers, payment of service fees, and other essential transactions related to off-plan investments.
The Dubai Land Department’s main office is located in Deira, one of Dubai’s oldest districts. The official address is: Baniyas Road, near the Etisalat Building, Deira, Dubai.
You can reach the Dubai Land Department by calling their customer service hotline at 800-4488. Whether you need guidance on buying property in Dubai or assistance with other inquiries, their team is available during working hours.
The DLD head office operates from 07:30 a.m. to 03:30 p.m. (Monday to Thursday). On Fridays, their hours are from 07:30 a.m. to 12:00 p.m. Please note these timings are subject to change.
For more information, get in touch with us at Provident